Delivering excellence through quality
Our goal is to deliver excellence through a blend of quality, innovation, and proactive engagement, all while deeply understanding our clients’ unique needs and expectations. We understand that every client is distinct, and we prioritise establishing close partnerships to offer customised services tailored to their specific requirements. This approach enables our clients’ organisations to progress seamlessly with their core business objectives.
Delivering excellence through quality
Our goal is to deliver excellence through a blend of quality, innovation, and proactive engagement, all while deeply understanding our clients’ unique needs and expectations. We understand that every client is distinct, and we prioritise establishing close partnerships to offer customised services tailored to their specific requirements. This approach enables our clients’ organisations to progress seamlessly with their core business objectives.
Integrated Management Systems
High Level of Client Satisfaction
Commitment to Continual Improvement
Quality Above All
The purpose of our quality policy is to uphold an efficient integrated management system that not only meets our clients’ requirements but also ensures a high level of customer satisfaction. We achieve this by ensuring that top management shall establish, implement, and maintain a quality policy that:
- Is appropriate to the purpose and context of the organisation and supports its strategic direction.
- Provides a framework for setting quality objectives.
- Includes a commitment to satisfy applicable requirements.
- Includes a commitment to continual improvement of the quality management system.
- Promotes the use of a processed approach and risk-based thinking.
- Partners with competent suppliers to provide an improved service.
- Works closely with our clients to develop and build strong relationships.
- Develops relationships and partnering agreements with clients and suppliers
- Continually monitors and analyses performance to identify process improvements.
- Commits to the competence, development, and professionalism of our employees.
- Ensures a commitment to continually improving the effectiveness of the document management.
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The implementation of and adherence to a framework of policies, procedures and processes that comply with the requirements of ISO9001:2015 and associated industry codes and regulations.
Health & Safety
ISO 45001:2018 Standard
At Total Network Solutions, we are fully aware of our responsibilities under current health and safety legislation, particularly the ISO 45001:2018 standard. We are committed to meeting the requirements of this legislation and maintaining a safe and healthy working environment for all. Our management team is well-informed about their responsibilities and is dedicated to taking all necessary precautions to ensure the safety, health, and welfare of everyone affected by our business operations. We recognize our duty to conduct assessments regularly to identify and mitigate any potential risks.
Identifying risks
We have identified some of the hazards and risks created during our business. Furthermore, we acknowledge our duty to take all reasonable steps, as far as is reasonably practicable:
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To meet our legal obligations to maintain safe and healthy working conditions.
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A commitment to fulfil legal requirements and other requirements.
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A commitment to eliminate hazards and reduce OH&S risks
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A commitment to continual improvement of the OH&S management system
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A commitment to consultation and participation of workers, and, where they exist, workers’ representatives.
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To provide adequate control of the health and safety risks identified
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To consult with our employees on matters affects their health and safety.
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To provide and maintain safe plant and equipment.
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To ensure the safe handling and use of substances.
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To provide information, instruction, training where necessary for our workforce, taking account of any who do not have English as a first language.
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To ensure that all workers are competent to do their work, and to give them appropriate training.
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To prevent accidents and cases of works related ill health.
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To actively manage and supervise Health and Safety at work
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To have access to competent advice
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To seek continuous improvement in our health and safety performance and management through regular review and revision of this policy
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To provide the resources required to make this policy and our Health and Safety arrangements effective.
Our duty to other employers
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Our duty to co-operate and work with other employers when we work at premises or sites under their control to ensure the continued health and safety of all those at work; and•
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Our duty to co-operate and work with other employers and their workers, when their workers come onto our premises or sites to do work for us, to ensure the Health and Safety of everyone at work.
To ensure our employees understand their responsibilities under Health and Safety legislation while working, we inform them about their duty to take reasonable care for their own safety and the safety of others affected by their activities. This is achieved through clear explanations of their duties and by outlining our company’s Health and Safety rules during the induction process, which is accessible to every worker employed by us.